💻 Account
How do you sign up for a Moonspin account?
You are given the possibility to sign up for an account on our platform in two different ways:
- Either via email address and password;
- Or via your crypto wallet.
You need to insert your email address, choose a strong password, and repeat it. You will get a confirmation email containing a link you need to click to verify your email address and complete the activation of your account. By doing so, you will be redirected to Moonspin.
MetaMask.io and WalletConnect are currently supported on our platform. You may install the MetaMask browser extension (Chrome, Firefox, Edge, and Brave) and adjust your privacy settings to ensure it is set up according to your privacy preferences. Alternatively, you may scan a QR code with a WalletConnect-compatible wallet.
What does the KYC procedure look like?
All US online players are required to pass KYC checks when registering with Moonspin to verify their identity, make sure that they are of legal gambling age, and comply with KYC and anti-money laundering (AML) regulations.
We use Sumsub to conduct the KYC procedure. It is a digital identity verification platform that helps businesses verify the identity of their users and comply with KYC regulations. The process involves a few steps.
All players are asked to upload a valid government-issued ID (passport, driver’s license…). Additional checks such as facial recognition are performed for the KYC procedure to be completed.
Sumsub’s AI-powered technology will scan the documents (liveness checks) to ensure that they match the information provided during registration.
How to sign in?
Logging into Moonspin’s platform will require players to use the same authentication method they resorted to when registering an account. They may sign in:
- Via email address and password (the ones they registered when creating their account);
- Via their crypto wallet by following the login process.
How to change your username?
When starting your journey with us, our system generates a unique username for each player. Since we believe in the importance of having a personalized experience, we offer players the freedom to customize their own username, adding a personal touch to their gaming experience. Here are the steps to edit your username:
- Click on your account’s ID to open the dropdown menu;
- Click on the “Profile” tab.
In the “User Information”, you can find out your user ID (which you need to use when contacting our customer support service) and your username. Click on the “Edit” icon, amend your username, and click on the “Save” button to register your changes.
How to reset your password?
We prioritize the security of our players, which is why we provide the option to change your password for enhanced account protection. Indeed, your peace of mind is important to us, and that is why we give you the flexibility to change your password whenever you feel the need to bolster the security of your account. Here are the steps to reset your password:
- Click on your account’s ID to open the dropdown menu;
- Click on the “Profile” tab;
- In the “Email & Password” section, click on “Reset Password”.
In the new window, you will be prompted to provide your current password, insert a new one, and repeat it. Remember that your password must have at least one uppercase letter, one lowercase letter, one number (ranging from 0 to 9), one symbol (such as !, #, or %), and eight or more characters in total. Upon clicking on the “Reset Password” button, your password will be automatically changed to the new one you provided.
How to set up two-factor authentication (2FA)?
Activating two-factor authentication adds an extra layer of security to your account. By requiring a second form of verification, it significantly reduces the risk of unauthorized access. With 2FA enabled, even if someone gets your password, they will not be able to log in without the additional verification, ensuring the protection of your account and personal details.
- Click on your account’s ID to open the dropdown menu;
- Click on the “Profile” tab;
- Locate the “2FA” section and click on “Activate” to set it up.
Where to view your gaming history?
In order to help you keep track of your gaming history and gain valuable insights into your gaming experience, we have developed a comprehensive “Gaming Statistics” section.
- Click on your account’s ID to open the dropdown menu;
- Click on the “Profile” tab;
- Locate the “Gaming Statistics” to delve into your past wagers, track your wins, and review your total bet amount, and total win amount.
- Click on “Your Betting History” to get additional details on each of your past rounds (game played, date and time, payout, multiplier, and bet amount).
💵 Transactions
How to purchase Gold Coins?
Users require coins for playing and placing bets. Our sweepstakes platform supports two types of virtual currencies: Gold Coins (GC) and Moon Coins (MC). Gold Coins are valueless coins that cannot be redeemed or paid out, while Moon Coins can be withdrawn at the exchange rate of $1 per 1 MC. The only coins you are entitled to purchase on Moonspin.us are Gold Coins.
- Click on “Buy Gold Coins” to access the Cashier and purchase bundles of Gold Coins;
Moon Coins are to be seen as giveaways that players earn by buying bundles of Gold Coins. Six bundles are currently available on our platform:
- Buy a $10 bundle and get 10,000 GC + 10.10 MC for free;
- Buy a $25 bundle and get 25,000 GC + 25.50 MC for free;
- Buy a $50 bundle and get 50,000 GC + 52 MC for free;
- Buy a $100 bundle and get 100,000 GC and 105 MC for free;
- Buy a $250 bundle and get 250,000 GC and 256 MC for free;
- Buy a $500 bundle and get 500,000 GC and 520 MC for free.
Click on your desired bundle to be redirected to the Cashier. Players need to choose the cryptocurrency in which the transaction will be processed. Right now, we are supporting 7 cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ripple (XRP), Tether (USDT), Dogecoin (DOGE), and Tron (TRX).
- Select your preferred currency and the corresponding network;
- Copy the deposit address provided or use the QR code to transfer the due amount from your crypto wallet.
As a result of the extreme fluctuation of the crypto market, the exchange rate of your preferred cryptocurrency will remain fixed for 15 minutes.
How to redeem your Moon Coins?
Only Moon Coins may be redeemed. They are offered for free to users who purchase Gold Coins bundles. Please note that redeeming them will come with a 3x wagering requirement.
- Click on your account’s ID to open the dropdown menu;
- Click on the “Redeem” tab;
- Select your preferred currency and the corresponding network;
- Insert your wallet address;
- Enter the number of Moon Coins you wish to redeem (you may also select a set percentage [25%, 50%, or Max]);
- Click on “Redeem” to confirm the transaction.
Upon validating your transaction, the requested amount will be deducted from your balance and transferred to your crypto wallet. Note that a commission fee applies.
How to view your transaction history?
We fully understand the importance of transparency and accountability. That is why we provide our players with the possibility to access their transaction history at any time. You can easily review the bundles you purchased, the Moon Coins you redeemed, and other financial activities within your account.
- Click on your account’s ID to open the dropdown menu;
- Click on the “Profile” tab;
- Locate the “Transactions” section at the bottom of the page;
- Click on “See All” to access your transaction history.
Feel free to have a look at the “Net Profit” section to check the number of purchases and redemptions you have made so far.
🎁 Bonuses
What does Moonspin’s welcome package look like?
Upon registration and account activation, you are greeted with a gift of one Moon Coin (1 MC) and ten thousand Gold Coins (10,000 GC). Following the initial day of registration, You will be eligible to receive an additional Moon Coin (1 MC) and ten thousand Gold Coins (10,000 GC) on each of the two subsequent days. The cumulative sign-up offer totals three Moon Coins (3 MC) and thirty thousand Gold Coins (30,000 GC) over the three days.
Note that these incredible offerings will not roll over to the next day if unclaimed. In other words, you have to claim them to secure them.
How to claim your daily no-deposit bonus?
Every 24 hours, you are given the chance to claim your daily bonus, consisting of 1,000 Gold Coins and 0.30 Moon Coins. Those Gold Coins give you the freedom to explore our range of brand-new games. Claiming your daily bonus is easy:
- Click on your account’s ID to open the dropdown menu;
- Click on the “Daily Bonus” tab;
- Click on “Claim Daily Bonus” to get instantly credited with 1,000 Gold Coins and 0.30 Moon Coins.
What is our rakeback bonus system?
We are excited to introduce our rakeback bonus system, which is designed to reward our users based on their activity. A rakeback bonus is a type of promotion where players can receive a percentage of the house edge back as a bonus.
The “rake” refers to the commission fee taken by Moonspin on bets or games played. A “rakeback” then is a rebate on this fee. It offers players a way to recover a portion of the costs associated with playing. Currently, we offer a standard 10% rakeback which will soon evolve into a more tailored experience with the introduction of levels. Here is how it works:
- Instant rakeback = Players receive an instant rakeback of 5% of the house edge.
- Weekly rakeback = Players can enjoy a weekly rakeback of 3% of the house edge.
- Monthly rakeback = We also offer a monthly rakeback of 2% of the house edge.
These rakeback percentages are currently set but will evolve with the upcoming introduction of levels. Under the new system, your rakeback percentage will be determined based on your level.
🤝 Affiliates
How to become an affiliate?
Join our network and unlock exciting opportunities to get remunerated by referring players to Moonspin. As an affiliate, you will promote us and earn commissions based on the players’ activity you bring in. It is a win-win collaboration that allows you to monetize your influence, maximize your partnership with us, and share in the success of our thriving gaming community. Here is what you need to know about our affiliate program:
- Click on your account’s ID to open the dropdown menu;
- Click on the “Profile” tab;
- Locate the “Affiliates” section, where you can view your total referrals, your claimed commissions, your pending commission, and your top win amount.
- Click on “See All” to obtain your referral link and share it with your friends. They will need to use the referral link when signing up for an account.
Every friend you refer will rebate you a percentage of their winnings as your commission (10% of the house edge).
⚠️ Responsible Gaming
How to set responsible gaming limits?
We take responsible gaming seriously and aim to provide a safe and controlled environment for all our players. To that end, we offer a comprehensive set of responsible gaming limits designed to help you manage your play effectively.
- Click on your account’s ID to open the dropdown menu;
- Click on the “Profile” tab;
- Locate the “Set Financial Limits” section at the bottom of the page.
Below are the various responsible gaming limits you can configure:
- Loss Limit = By default, you are set to a daily loss limit of $1,000, a weekly limit of $5,000, and a monthly limit of $15,000. Once you reach these limits, you will not be able to continue playing until the next period starts.
- Betting Limit = To help you keep track of your wagers, we have set a daily betting limit of $5,000, a weekly limit of $15,000, and a monthly limit of $50,000. After hitting any of these limits, you will not be able to place further bets.
- Deposit Limit = We also have deposit limits to control your spending. The default settings are $2,000 per day, $5,000 per week, and $20,000 per month.
These limits are customizable, offering you the flexibility to adjust them according to your comfort and needs. Our responsible gaming limits are designed to give you more control over your gaming experience while promoting a balanced and enjoyable time.
Please note that any changes you make to these responsible gaming limits will take up to 24 hours to take effect, allowing you a moment for reflection and reconsideration.
How does the “Reality Check” feature work?
We are committed to fostering a responsible and enjoyable gaming environment, which is why we introduced a “Reality Check” feature. This innovative tool allows you to set specific time intervals, after which you will receive friendly reminders letting you know how long you have been playing.
The “Reality Check” feature is designed to promote healthy gaming habits by encouraging you to take regular breaks. It is another way we are looking out for your well-being, so you can have fun while also keeping things in balance.
How to self-exclude?
We prioritize responsible gaming, and we understand that some players may need to take a break for their well-being. That is why we offer a self-exclusion feature that allows you to take control of your gaming habits.
- Click on your account’s ID to open the dropdown menu;
- Click on the “Profile” tab;
- Locate the “Self Exclusion” section at the bottom of the page;
- Click on “See Details” to ask for self-exclusion.
With our self-exclusion feature, you can self-exclude from Moonspin for a specific period of time, from a couple of hours to several months.
Once you have initiated a self-exclusion procedure, it cannot be lifted until the selected period of time has elapsed. We believe that self-exclusion is a powerful tool that promotes responsible gambling and helps maintain a healthy balance.
If you feel the need to limit your access to our services, our self-exclusion feature is readily available to assist you. Remember to reach out to our support team if you have any concerns or need further assistance regarding self-exclusion or responsible gaming. We are here to support you in enjoying our platform responsibly.